Privacy Policy

Introduction

Utkaarsh Education ("we", "our", "us") is committed to protecting the privacy of all individuals who visit our website (utkaarsheducation.in), enrol in our courses, or interact with us in any way.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over your data. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of information when you interact with us:

Cookies & Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your browser. We use them to:

• Remember your preferences and settings across visits.
• Analyse website traffic and user behaviour via Google Analytics.
• Enable live chat functionality via Tawk.to.

You can disable cookies through your browser settings. Note that some features of our website may not function properly if cookies are disabled.

Data Sharing & Disclosure

We may share your information with trusted parties only in the following limited circumstances:

• Payment Processors: UPI platforms or banks for processing course fees securely.
• Analytics Providers: Google Analytics for understanding website usage (anonymised data only).
• Communication Tools: Email/messaging services for sending you updates and notifications.
• Legal Compliance: Government authorities or law enforcement when required by Indian law or a valid legal order.

We do not share your personal data with any third party for advertising, profiling, or commercial purposes without your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

• Student records and certificates — retained for a minimum of 5 years for verification purposes.
• Contact form enquiries — retained for up to 12 months.
• Newsletter subscriptions — retained until you unsubscribe.

Once the retention period expires, data is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking "Unsubscribe" or contacting us.
• Portability: Request your data in a machine-readable format where technically feasible.

To exercise any of these rights, email us at utkaarsheducation@gmail.com with the subject line "Privacy Request".

Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• Secure HTTPS encryption for data transmission on our website.
• Access controls limiting data to authorised staff only.
• Regular review of our data handling practices.

However, no method of internet transmission is 100% secure. We cannot guarantee absolute data security, and you share information at your own risk.

Third-Party Links

Our website may contain links to third-party websites (e.g., YouTube, social media platforms). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our services constitutes your acceptance of the updated policy.